Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at via e-mail ist@290sqm.com. Please note that returns will need to be sent to the following address: 1290SQM - Zorlu Center, Levazım Mh. Koru Sk. No:2/247 Beşiktaş / İstanbul
If your return is accepted, you will receive instructions via e-mail about the steps you should follow.
You can always contact us for any return question at ist@290sqm.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ist@290sqm.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ist@290sqm.com. Please note that returns will need to be sent to the following address. 1290SQM is not responsible for any shipping costs or additional charges (duty-custom taxes, or any other tax requested while shipping process) that may arise during the delivery process under any circumstances.
1290SQM - Zorlu Center, Levazım Mh. Koru Sk. No:2/247 Beşiktaş / İstanbul
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ist@290sqm.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ist@290sqm.com.
RETURN & EXCHANGES
Returns of non-sale items within 14 days of purchase, with a receipt and in
original condition and packaging, are eligible for exchange or a store credit
only. No returns or exchanges after 14 days. Items purchased at a marked
down price during sales may not be returned or exchanged. Any type of shipping costs that may occur during these transactions are not covered by 1290 Square Meters.1290 Square
Meters does not refund. Exchange or credit note only. Thank you.
The customer must notify us at ist@290sqm.com, quoting order number and reason for return, before returning any item to us. Please note we cannot process any returns unless you have notified us in advance.
Thank you.